Return Policy

At Truly Creation Inc. our number one priority is to keep all of our customers happy with all of their purchased merchandise. We will gladly accept any returned merchandise, before our 14 day return policy. Please make sure to e-mail a list of the items you will be returning to customerservice@silverdepot.com. All purchased jewelry products must be returned inside its original sealed packets without being opened. If items are returned without their original packaging, customer will be charged 15% restocking fee. You will receive a full refund of your purchase.

a) Do you have a Return Policy?

Yes we do, Truly Creation has a 14 Day Return Policy after the receiving date on every package shipped. If the item is shipped to us after those 14 days, the customer will not receive any refund for the item(s) returned and the item(s) will be mailed back to customer. If you are not satisfied with the product you can either 1) call us (213) 627-6684, or email us at customerservice@silverdepot.com and we will give you further instructions to return your item.

All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund will be made and customer will be sent back item returned. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee.

b) How do I return my order?

We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will apply the refund to your account. Please make sure you buy insurance for the package.